We’re excited to announce the official launch of our AI practice, a tailored set of services and solutions to address the complex challenges B2B organizations face.
The foundation of our AI practice is our AI consultation services. We have always acted as a trusted advisor for leading manufacturers and distributors, advising them on their digital solutions and strategies. Our AI consultation services will help our clients identify and implement the right AI tools that will solve their unique challenges. We’re also offering AI tools that are purpose-built to address some of the key challenges of B2B: product data and product expertise. Our solutions help streamline and enhance the processes.
There are a lot of AI solutions and services available. Why should you choose Xngage?
We have more than a decade of experience in B2B, helping manufacturers and distributors grow and transform their ecommerce operation. We understand how complicated your operation is. We have a wealth of experience solving complex technical challenges, integrating new technology with core systems like your ERP, and helping our clients differentiate to stay ahead of the competition.
Learn more about our AI practice.
AI Consultation Services for B2B
When it comes to AI, where do you even start? Which processes are good candidates for automation? What customer experiences could be elevated with the help of AI? With so many AI solutions available, it can be difficult to know which will be the right fit for your business. That’s where our AI consultation services come in. We have a deep understanding of the complexities and nuances of B2B, but we also have the technical expertise to identify and implement the right solutions for your organization.
Our AI consultation services start with an in-depth discovery process with your key stakeholders. We aim to understand not just the problem you’re looking to solve but also the business outcome you’re aiming to achieve. We’ll make custom recommendations for AI tools, whether it is a tool that is already offered by one of your technology platforms, a standalone AI tool, or a custom-built AI solution. Then we’ll help you implement the solution and integrate it into any necessary systems.
Automating and Streamlining the Product Data Pipeline with AI
Product data has been a core challenge for B2B organizations. Cleansing, standardizing, normalizing, and enriching your product data is a necessary but time-intensive process. Any inaccuracies within your product data can cause a variety of issues downstream, costing you precious time and resources.
Our AI-powered solution streamlines this process down to a matter of minutes. It removes errors, duplicates, and inconsistencies that cause issues and inefficiencies throughout the rest of your ecosystem. Product data is standardized by aligning units, formats, and attribute structure across every product and source. The data is mapped to consistent taxonomies and relationships that power search, recommendations, and your other AI solutions. And finally, it is enriched with attributes, assets, and descriptions that drive conversion and discoverability.
xAgents| Product Experts
Much of your product expertise is locked within the heads of your sales team or buried within your product data, spec sheets, user manuals, and more. What if you could centralize that expertise in one place, making it instantly accessible to your internal teams and customers?
Our AI agents, xAgents, operate inside your workflows, answer customer and employee questions, and can take action on their behalf. xAgents are your best product expert because they’re trained on your products, data (including spec sheets, manuals, and other documents), and terminology. We integrate the solution into your ecommerce environment and other core systems. The xAgent acts as an always-on product specialist for your customers by answering technical questions, recommending products, and reducing cart abandonment driven by uncertainty.
Ready to Get Started with AI? Let’s Chat.
If you’re ready to start your AI journey and need an experienced B2B expert on your side, contact our team. The Xngage team will help guide you through the process of selecting and implementing the right solution for your unique needs.