AI Agents for B2B Customer Service
Your customers’ expectations are evolving. They are no longer willing to go back and forth with your internal teams to get the answers they need. With hundreds of thousands of products, it’s impossible for any one team member to be an expert on all of the complexities of installation, companion products, safety information, and more. But the xAgent™ can answer those pressing questions in a matter of seconds.
With xAgent™, your customers and internal teams can:
- Upload pictures or videos to search for the right product for their specific need
- Chat or call with the agent about what product they’re looking for
- Upload a document (even a handwritten one) with manufacturer parts and find the right products, even without your internal product numbers
- Get installation guidance, find companion parts, and obtain stock information
- Help complete a purchase
- And more…
